Privacy Policy cly888
cly888 prioritises the security and confidentiality of every player's personal information. This document explains in detail how we collect, use, store and protect your data, as well as the rights you hold as a user of our platform.
Our Commitment
Why Your Data Is Safe With Us
Every step we take in handling your information is guided by the principles of transparency, security and trust.
SSL Data Encryption
All data transmitted between your device and cly888's servers is protected by 256-bit SSL encryption. This ensures that your account information and transaction details cannot be accessed by any third party.
Internal Access Controls
Access to players' personal information is strictly limited to staff who require that data to carry out customer service duties, account verification or payment management only.
No Data Sales
cly888 does not sell, rent or disclose players' personal information to any advertiser or third party for marketing purposes without your explicit consent.
Secure Storage
Player data is stored on servers protected by multiple layers of firewalls, continuous threat scanning and regular backups to ensure the integrity of your information at all times.
Accurate Transaction Records
Every deposit, withdrawal and betting activity is recorded accurately. Players can review their transaction history through their respective accounts at any time for personal reference.
Privacy-Related Support
Any privacy-related enquiries, data access requests or complaints can be submitted directly to our customer support team, which operates 24/7 via live chat in Malay and English.
Update Notice: This Privacy Policy was updated on 1 January 2026. Any continued use of the cly888 platform after that date is considered acceptance of the updated terms.
1. Introduction
This Privacy Policy is issued by cly888 ("we", "platform" or "cly888") and applies to all users who register, access or use the services provided through this website. We operate under international licensing and are committed to protecting the privacy and personal information of every player who trusts us.
By registering an account or using any part of the cly888 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully before you begin using the platform.
2. Information We Collect
cly888 collects your personal information through several means, including during the account registration process, use of services and interactions with our support team. The types of information collected include:
- Identity information: full name, date of birth, identity card number (MyKad), mobile phone number and email address.
- Account information: username, password (in encrypted form) and language preferences.
- Financial information: e-wallet numbers (Touch 'n Go eWallet, Boost, DuitNow), bank account details for payments via FPX, and cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable.
- Usage information: login history, betting activity, deposit and withdrawal records, and game preferences.
- Technical information: IP address, browser type, operating system, device type and website usage data via cookies.
3. Purpose of Using Your Information
The personal information collected is used for the following purposes:
- Identity verification during account registration and withdrawal requests in line with Know Your Customer (KYC) procedures.
- Processing financial transactions including deposits and withdrawals with a standard processing time of between 30 minutes and 3 hours.
- Player account management, including password resets and verification of account changes.
- Providing 24/7 customer support via live chat and email in Malay and English.
- Prevention of fraud, money laundering and other activities that violate regulations.
- Platform improvement, testing of new features and aggregate usage pattern analysis that does not identify individuals.
- Notifications about bonuses, promotions and relevant service information to players who have given their consent.
- Compliance with legal and regulatory requirements under the international licence held by cly888.
4. Sharing Information With Third Parties
cly888 does not disclose players' personal information to third parties except in the following circumstances:
- Payment service providers: Required information is shared with service providers such as FPX payment gateways, e-wallet operators and cryptocurrency platforms solely for the purpose of processing transactions.
- Game software providers: The minimum technical data required to operate games is made available to licensed studio providers on this platform.
- Competent authorities: Information may be disclosed to competent authorities when required by law or for the purposes of financial crime investigations.
- Group companies: In certain circumstances, information may be shared with related entities within the cly888 group for operational and risk management purposes.
In all cases of sharing information with third parties, cly888 ensures that adequate data confidentiality agreements are in place.
5. Use of Cookies and Tracking Technologies
The cly888 platform uses cookies and similar technologies to improve the user experience. Cookies help us recognise your device on subsequent visits, save language preferences and account settings, and analyse overall website traffic.
There are two types of cookies used:
- Session cookies: These cookies are only active during your browser session and are automatically deleted when you close the browser.
- Persistent cookies: These cookies remain on your device for a set period to allow the platform to recognise you on your next visit.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
6. Data Retention Period
cly888 retains players' personal information for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by regulatory requirements under the international licence.
In general, financial transaction records are kept for at least five years after the date of the relevant transaction. Account information is retained for as long as the account is active and for a specified period after account closure. Once the retention period ends, data will be securely deleted or anonymised.
7. Personal Information Security
cly888 implements appropriate technical and organisational security measures to protect players' personal information from unauthorised access, disclosure, modification or destruction. These measures include:
- Data encryption during transmission using HTTPS with SSL certificates.
- Password encryption using strong hashing algorithms.
- Continuous monitoring of systems to detect suspicious activity.
- Role-based access control for internal staff.
- Regular security testing by independent technical teams.
8. Cross-Border Data Transfers
As cly888 operates under international licensing, your personal information may be stored or processed outside Malaysia. In all such data transfers, cly888 ensures that data protection standards equivalent to or exceeding those applicable in Malaysia are met by the data recipients.
9. Privacy of Underage Players
The cly888 platform is exclusively for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes an age verification step to prevent registration by underage individuals.
Should we find that personal information of an underage individual has been collected without the consent of a parent or legal guardian, we will take steps to delete that information and close the relevant account immediately.
10. Changes to the Privacy Policy
cly888 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to players via an in-platform notification or by email to the registered address. Continued use of the platform after notification of changes is considered acceptance of the updated Privacy Policy.
You are advised to check this page from time to time to ensure you are always aware of the latest version of our Privacy Policy.
11. Contact Us About Privacy
For any enquiries, complaints or requests relating to this Privacy Policy, you may contact the cly888 data protection team via our customer service email. Our support team operates 24/7 and is ready to assist in Malay and English. All privacy-related enquiries will be handled with full confidentiality.
Your Rights
Player Rights Regarding Personal Data
As a cly888 player, you have certain rights relating to your personal information, which we fully respect.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time through our customer support channels.
Right to Rectification
If any personal information is inaccurate or out of date, you have the right to request a correction through your account settings or customer support.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information, subject to regulatory obligations we are required to comply with.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes and may withdraw your consent at any time.
Right to Data Portability
You may request that your personal information be provided in a structured, machine-readable format for the purpose of transferring it to another service provider.
Right to Restriction of Processing
In certain situations such as disputes over data accuracy, you have the right to request that processing of your information be suspended while the matter is resolved.
Start Your Safe Betting Experience
Having read our Privacy Policy, you can now enjoy online slots, live casino, Sic Bo and sports betting at cly888 with full confidence that your data is well protected.